Effective Date: 15-May-2025
At FLY DIVINE TRAVELS, we aim to provide exceptional travel experiences. However, we understand that plans can change. This Refund Policy outlines the terms and conditions under which refunds may be granted for services booked through our company.
1. General Refund Conditions Refunds are subject to the specific terms and conditions of the travel services booked (e.g., flights, hotels, tours). Please read the cancellation and refund terms applicable to your booking carefully.
2. Eligibility for Refunds Refund eligibility depends on:
The type of service or package purchased.
The cancellation time in relation to the booking or travel date.
The refund policies of third-party providers, such as airlines, hotels, or tour operators.
3. Refund Request Process To request a refund:
Submit a written request via email to [email protected]
Include your booking reference number, name, and reason for the refund request.
Attach any supporting documents if applicable.
4. Refund Timelines Refunds will be processed as follows:
Initial acknowledgment of your request will be sent within 7 business days.
Refund processing time may vary based on the nature of the service and third-party provider policies. Typically, refunds are processed within 15-30 business days of approval.
Once we share the confirmation of the agreed Refund amount. It will be refunded to the original payment method within 7-Business days.
5. Cancellation Fees Cancellation fees may apply based on:
The service provider’s terms and conditions.
Our company’s administrative fee structure, which will be communicated at the time of booking.
6. Non-Refundable Services The following are typically non-refundable:
Non-refundable flight tickets or hotel bookings.
Tours, activities, or packages explicitly marked as non-refundable.
Payments made for visas, travel insurance, or other ancillary services.
7. Refund Exceptions Refunds will not be granted in the following cases:
Failure to comply with visa or travel documentation requirements.
“No-show” scenarios, where the customer does not arrive at the designated time or location.
Partial usage of a service (e.g., leaving a tour mid-way).
8. Force Majeure In case of unforeseeable circumstances (natural disasters, pandemics, political unrest), refunds will be processed according to the policies of the respective service providers. Administrative fees may still apply.
9. Travel Insurance We strongly recommend purchasing travel insurance to protect against unforeseen cancellations or disruptions. Refunds through insurance are subject to the insurer’s terms and conditions.
10. Contact Us For questions or clarifications regarding our Refund Policy, please contact us at:
FLY DIVINE TRAVELS
[email protected]
+91-9403891752
By booking with FLY DIVINE TRAVELS, you acknowledge that you have read, understood, and agree to this Refund Policy.
